PRE-ORDER POLICY

At TEETHYS, many products are released in limited quantities, special production batches, exclusive washes, custom fabrications and demand-based manufacturing cycles. Certain products are therefore offered on a PRE-ORDER / MADE-TO-ORDER / MADE-ON-ORDER basis instead of being held as immediately available warehouse stock.

Please read this policy carefully before placing a pre-order.

By purchasing any product clearly labelled as PRE-ORDER, MADE TO ORDER, MADE ON ORDER, PRODUCTION ORDER, DISPATCHING IN X DAYS/WEEKS, or carrying similar wording in the product title, description or product page, the customer acknowledges and accepts the conditions mentioned below.

1. WHAT IS A PRE-ORDER?

A pre-order means that the product may not be physically ready for immediate dispatch at the time the order is placed.

The product may be:

  • Currently under production

  • Scheduled for production

  • Awaiting fabric or raw material

  • Under knitting or weaving

  • Under washing or dyeing

  • Under printing or embroidery

  • Under stitching or assembly

  • Under finishing

  • Under hardware installation

  • Under quality inspection

  • Being produced in batches

  • Awaiting packaging

  • Awaiting final warehouse movement

  • Being manufactured specifically against demand

A pre-order allows the customer to reserve the product before the production cycle is fully completed.

2. HOW TO IDENTIFY A PRE-ORDER PRODUCT

A product will be considered a pre-order product where the product page clearly contains wording such as:
PRE-ORDER
MADE TO ORDER
MADE ON ORDER
PRODUCTION TIME
DISPATCH IN X DAYS
DISPATCH IN X WEEKS
or another clear statement indicating that additional production or processing time applies.

Customers are responsible for reading the product description and dispatch information before placing the order.

If the product description clearly identifies the item as a pre-order, the standard Ready-to-Ship dispatch timeline does notapply.

3. PRE-ORDER PRODUCTS MAY TAKE LONGER THAN USUAL

Pre-order products may take significantly longer to manufacture, process and dispatch than regular Ready-to-Ship products.

This is normal for pre-order manufacturing.

The approximate production or dispatch timeline mentioned on the product page is provided to help the customer understand how long the product may take before dispatch.

Courier delivery time starts only after dispatch.

For example:
If a product has an estimated production/dispatch timeline of 2–3 weeks, the courier transit period begins after the product has completed production and has been dispatched.

4. WHY PRE-ORDER PRODUCTS MAY TAKE LONGER

TEETHYS products may involve multiple manufacturing stages.

Depending on the product, this may include:

  • Fabric sourcing

  • Fabric imports

  • Custom fabric development

  • Knitting

  • Weaving

  • Dyeing

  • Washing

  • Acid washing

  • Mineral washing

  • Enzyme washing

  • Distressing

  • Printing

  • Screen printing

  • Puff printing

  • Embroidery

  • Panel construction

  • Cutting

  • Stitching

  • Hardware fitting

  • Buttons

  • Clasps

  • Zippers

  • Leather processing

  • Fabric finishing

  • Hand-finishing

  • Quality control

  • Measurement verification

  • Batch checking

  • Packaging

  • Warehouse transfer

  • Dispatch preparation

Some TEETHYS products involve several of these processes before they are ready for dispatch.

5. ESTIMATED TIMELINES

Where a timeline is displayed on the product page, that timeline should be treated as the expected production/dispatch window.

The timeline may be stated as:

  • Business days

  • Calendar days

  • Weeks

  • Approximate dispatch dates

  • Batch-based dispatch periods

Customers should carefully review the timeline shown on the product page at the time of purchase.

The product-page timeline forms part of the order information.

6. ESTIMATED DOES NOT MEAN INSTANT

A pre-order timeline is an estimated production and dispatch period.

Production may occasionally finish earlier or later depending on manufacturing conditions.

TEETHYS will make reasonable efforts to complete and dispatch orders within the stated estimate.

However, a pre-order should not be treated as a Ready-to-Ship order.

7. PRODUCTION DELAYS

Pre-order production may occasionally experience delays because of circumstances including:

  • Raw material shortage

  • Fabric shortage

  • Fabric rejection

  • Vendor delay

  • Supplier delay

  • Import delay

  • Manufacturing issue

  • Washing issue

  • Dye variation

  • Printing failure

  • Embroidery delay

  • Stitching delay

  • Hardware shortage

  • Product rejection during QC

  • Reproduction of failed units

  • Labour shortage

  • Transportation disruption

  • High order volume

  • Production capacity

  • Warehouse congestion

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Force majeure events

TEETHYS may extend the estimated timeline where additional production time is reasonably required.

Where a material delay occurs, TEETHYS will make reasonable efforts to communicate an updated timeline.

8. QUALITY CONTROL MAY EXTEND THE TIMELINE

TEETHYS may delay dispatch where a product does not pass quality inspection.

We would rather remake, repair or replace a production unit than knowingly dispatch a product that does not meet the intended quality standard.

A product being delayed because it failed QC does not automatically mean the order has been forgotten or cancelled.

The product may be moved into another production batch before dispatch.

9. BATCH-BASED DISPATCH

Pre-order products may be produced and dispatched in batches.

This means:

  • Customers may place orders on the same day and receive dispatch updates at different times

  • Certain sizes may complete production earlier than others

  • Certain colours may finish earlier than others

  • Certain production batches may clear QC earlier than others

Orders are processed based on product readiness, payment status, order verification, production batch and warehouse processing.

10. DIFFERENT SIZES MAY HAVE DIFFERENT PRODUCTION TIMES

Different sizes of the same product may be produced in separate quantities or batches.

For example:
XS, S and M may finish before L and XL, or vice versa.

A delay in one size does not necessarily mean that the entire production run is delayed.

11. DIFFERENT COLOURS MAY HAVE DIFFERENT TIMELINES

Different colourways may require separate:

  • Dyeing

  • Washing

  • Printing

  • Fabric sourcing

  • Hardware

  • Finishing

Therefore, two colours of the same product may not dispatch at the same time.

12. MULTIPLE PRE-ORDER ITEMS IN ONE ORDER

If an order contains multiple pre-order products, the overall dispatch may depend on when all items become ready.

TEETHYS may:

  • Hold the shipment until all items are ready

  • Split the shipment where operationally feasible

  • Dispatch items in separate packages

Separate dispatches may depend on operational feasibility and logistics availability.

13. PRE-ORDER + READY-TO-SHIP ITEMS IN THE SAME ORDER

If a customer purchases a Ready-to-Ship product together with a pre-order product in the same order, TEETHYS may hold the entire order until the pre-order product is ready.

Where operationally feasible, TEETHYS may dispatch available products separately.

Customers should not assume that a Ready-to-Ship item will automatically be sent separately from the pre-order product.

14. PAYMENT FOR PRE-ORDERS

Pre-orders may be available through:

  • Full prepaid payment

  • Partial prepaid payment

  • Cash on Delivery

  • Other payment methods shown at checkout

Availability depends on the specific product and checkout configuration.

15. PARTIAL PREPAID PRE-ORDERS

Where a partial payment option is offered, the customer may be required to pay:

  • An advance amount at checkout

  • Remaining amount at delivery

The customer is responsible for ensuring the remaining amount is available at the time of delivery.

16. PRE-ORDER CANCELLATION

Once a pre-order has been confirmed and production/allocation has started, the order cannot normally be cancelled merely because:

  • The customer changed their mind

  • The customer no longer wants the product

  • The customer selected another product later

  • The customer needs the product earlier

  • The customer did not read the pre-order timeline

  • The customer no longer wants to wait within the disclosed timeline

  • The customer purchased another product elsewhere

This is because pre-order products may be produced or allocated specifically against confirmed demand.

17. CANCELLATION BEFORE PRODUCTION

Where operationally possible, TEETHYS may review a cancellation request submitted before production or allocation has commenced.

Acceptance of such a request is not guaranteed.

Any approved cancellation will be handled according to the applicable payment and refund policy.

18. MATERIAL DELAYS

If a pre-order materially exceeds the stated or updated production/delivery timeline, the customer may contact TEETHYS support for a case review.

Depending on the circumstances, TEETHYS may offer:

  • Updated fulfilment timeline

  • Product substitution

  • Size or colour change where available

  • Store credit

  • Cancellation

  • Refund where applicable

Nothing in this policy is intended to remove any non-waivable consumer remedy available under applicable law.

19. PRE-ORDER REFUNDS

Pre-orders are not ordinarily refundable merely because of:

  • Change of mind

  • Fit preference

  • Personal preference

  • Delay within the disclosed production timeline

  • Customer travel plans

  • Event/date requirements not agreed to by TEETHYS

  • Customer no longer requiring the item

Where a refund is legally or operationally applicable, it will be processed according to the TEETHYS Refund Policy.

20. EXCHANGE AFTER DELIVERY

Where the product is exchange-eligible, customers may request a size exchange within the exchange window stated in the TEETHYS Exchange & Return Policy.

Pre-order status does not automatically prevent a size exchange unless the product page specifically states:
FINAL SALE
NO EXCHANGE
or another applicable restriction.

Exchanges remain subject to stock availability and product condition.

21. EXCHANGE AVAILABILITY

Because pre-order products are often produced in limited quantities, the requested replacement size may not always be available.

If the requested size is unavailable, TEETHYS may offer:

  • Another available size

  • Alternative eligible product

  • Store credit
    depending on the circumstances.

22. WRONG PRODUCT / WRONG SIZE SENT

If TEETHYS sends a product, size, colour or variant different from the confirmed order, the customer should contact support promptly.

Once verified, TEETHYS will provide an appropriate corrective resolution.

The customer will not be charged for corrective shipping where the error is attributable to TEETHYS.

23. DEFECTIVE PRODUCTS

Pre-order products are covered by the same defect-review process as other TEETHYS products.

If the product arrives with a verified manufacturing defect, contact TEETHYS with:
Order ID + Product Name + Size + Clear Photos/Video

Once verified, an appropriate replacement, exchange or refund may be offered depending on the circumstances.

24. COLOUR / WASH VARIATIONS

Many TEETHYS pre-order products use custom washing, dyeing, garment finishing or handcrafted treatments.

Minor variations may occur in:

  • Shade

  • Wash

  • Distressing

  • Texture

  • Print placement

  • Dye depth

  • Surface finish

These natural production variations do not automatically constitute a defect.

However, the delivered product must remain materially consistent with the product description and design advertised.

25. RAW MATERIAL VARIATION

Where raw materials are produced in different batches, minor variation may exist between:

  • Fabric lots

  • Wash lots

  • Dye lots

  • Leather lots

  • Hardware batches

TEETHYS will make reasonable efforts to maintain consistency within the intended design.

26. PRODUCT IMPROVEMENTS DURING PRODUCTION

TEETHYS may make minor technical improvements during production, such as:

  • Reinforced stitching

  • Improved fabric GSM

  • Improved hardware

  • Better finishing

  • Structural reinforcement

  • Improved construction

Such changes may be made to improve quality and will not materially alter the core advertised design.

27. MAJOR DESIGN CHANGES

If a material design change is required that substantially changes the product compared with what was originally advertised, TEETHYS should communicate the change before fulfilment where reasonably possible.

Customers affected by a material change may contact support for assistance.

28. DISPATCH NOTIFICATION

Once a pre-order is dispatched, tracking information will be shared through available communication channels.

Tracking may require approximately 24–48 hours after generation to reflect the first physical courier scan.

29. COURIER TRANSIT AFTER DISPATCH

After dispatch, domestic courier transit generally requires approximately 3–8 business days, depending on:

  • Location

  • Pin-code serviceability

  • Courier capacity

  • Weather

  • Public holidays

  • Regional restrictions

  • Logistics conditions

The courier transit period is separate from the pre-order production timeline.

30. TRACKING LINK DOES NOT MEAN IMMEDIATE MOVEMENT

A tracking link may be generated while the shipment is being prepared for courier scanning or pickup.

Customers should allow normal courier scanning time before raising a no-movement concern.

31. RTO — RETURN TO ORIGIN

If a pre-order shipment is marked RTO because of unsuccessful delivery, the parcel must first physically return to the TEETHYS warehouse.

A replacement or re-dispatch cannot be processed while the original RTO parcel is still travelling back to TEETHYS.

Once the RTO shipment has been successfully delivered back to TEETHYS, the parcel will undergo Quality Check (QC).

Only after the RTO parcel has been received and successfully cleared through QC can a fresh dispatch or re-dispatch be processed.

The new dispatch timeline begins after:

  1. RTO delivery to TEETHYS

  2. QC completion

  3. Address/contact verification

  4. Applicable re-shipping payment, where required

32. RTO CHARGES

If the RTO occurs because of:

  • Customer unavailability

  • Wrong/incomplete address

  • Invalid phone number

  • Customer refusal

  • COD refusal

  • Repeated failed delivery attempts attributable to the customer

additional re-shipping charges may apply.

If the RTO occurred because of a verified TEETHYS or courier error, the case will be reviewed separately.

33. ADDRESS RESPONSIBILITY

Customers must provide:

  • Correct full name

  • Complete address

  • Pin code

  • Landmark where required

  • Active phone number

TEETHYS cannot guarantee address modification after fulfilment or dispatch has started.

34. CUSTOMER EVENT DEADLINES

Customers should not place a pre-order where the product is required for a specific:

  • Birthday

  • Trip

  • Event

  • Concert

  • Festival

  • Wedding

  • Shoot

  • Holiday

  • Travel date

unless TEETHYS has explicitly confirmed a guaranteed delivery commitment.

Estimated timelines should not be interpreted as guaranteed event-date delivery promises.

35. SOCIAL MEDIA ESTIMATES

General Instagram stories, broadcast messages, community updates or social-media announcements may provide broader production updates.

However, the actual status of an individual order may differ depending on:

  • Size

  • Colour

  • Batch

  • Order date

  • Payment status

  • Product combination

  • Warehouse status

Order-specific confirmation should be obtained through official support where necessary.

36. ORDER PRIORITY

Orders may be processed according to:

  • Production readiness

  • Order date

  • Payment confirmation

  • Product size

  • Product batch

  • Quality approval

  • Warehouse availability

  • Courier serviceability

Prepaid or partial-prepaid status may affect verification or operational processing where communicated, but TEETHYS will not intentionally deprioritize valid orders unfairly.

37. QUALITY OVER SPEED

TEETHYS may hold a product from dispatch where:

  • Stitching is incorrect

  • Measurements are outside tolerance

  • Colour is materially incorrect

  • Hardware fails

  • Print is defective

  • Fabric is damaged

  • Product fails final QC

In such circumstances, the unit may be remade or replaced before dispatch.

38. NO ASSUMPTION OF READY STOCK

Customers must not assume that a pre-order product is physically sitting in the warehouse merely because:

  • Another customer received theirs

  • A creator received the product

  • The product appeared in a shoot

  • The product appeared at the TEETHYS store

  • A particular size was dispatched

  • Content featuring the product was posted

Pre-order inventory may be produced and allocated in separate batches.

39. LIMITED PRODUCTION

Certain pre-order products may have limited total production.

Once production capacity is exhausted, TEETHYS may:

  • Close the pre-order

  • Remove sizes

  • Stop additional orders

  • Cancel orders that cannot reasonably be fulfilled

If TEETHYS cannot fulfil a paid order, the applicable amount will be refunded.

40. PRODUCTION CAPACITY

TEETHYS reserves the right to temporarily pause or close pre-orders where demand exceeds reasonable manufacturing capacity.

This helps maintain production quality and avoid accepting more orders than can reasonably be fulfilled.

41. COMMUNICATION

TEETHYS may communicate important pre-order updates through:

  • Email

  • SMS

  • WhatsApp

  • Instagram

  • Website notices

  • Order status updates

  • Customer support

Customers are responsible for providing accurate contact information and checking relevant communication channels.

42. CUSTOMER SUPPORT REQUEST FORMAT

For faster assistance, customers should send:
Order ID + Product Name + Size + Order Date + Active Contact Number + Query

Please send one complete request.

Repeated duplicate messages across multiple channels may make it more difficult for the support team to track the case efficiently.

43. SUPPORT RESPONSE WINDOW

TEETHYS aims to respond to support requests within 30 hours on business days.

Some production-related enquiries may require additional time because the support team may need confirmation from:

  • Production

  • Vendors

  • Warehouse

  • Logistics

  • Quality control

44. BUSINESS DAYS

Unless otherwise specified, business days exclude Sundays and applicable public/operational holidays.

45. FORCE MAJEURE

Production or delivery may be affected by circumstances genuinely outside TEETHYS' reasonable control, including:

  • Natural disasters

  • Severe weather

  • Floods

  • Transportation shutdowns

  • Major strikes

  • Government restrictions

  • Civil disturbance

  • Infrastructure failure

  • Supplier shutdowns

  • Major logistics disruptions

  • Similar extraordinary circumstances

TEETHYS will make reasonable efforts to communicate material disruptions and resume fulfilment when possible.

46. INTERNATIONAL PRE-ORDERS

International pre-orders may require additional transit and customs time after dispatch.

Customers may also be responsible for:

  • Customs duties

  • Import taxes

  • Local charges

  • Clearance fees

Customs processing time is outside the standard TEETHYS production timeline.

47. PRE-ORDER POLICY OVERRIDES READY-TO-SHIP TIMELINES

Where a product is clearly identified as pre-order, any general Ready-to-Ship dispatch estimate elsewhere on the website should not be interpreted as applying to that product.

The product-specific pre-order timeline takes priority.

48. PRODUCT DESCRIPTION TAKES PRIORITY

Where the individual product page contains a specific pre-order production/dispatch estimate, that estimate should be read together with this policy.

Customers are strongly advised to screenshot or review the product description before purchase for their own reference.

49. POLICY UPDATES

TEETHYS may update this Pre-Order Policy from time to time to reflect:

  • Operational changes

  • Production changes

  • Logistics practices

  • Legal requirements

  • Customer-service improvements

The policy applicable to a customer's order should be interpreted together with the product information shown at the time of purchase and applicable law.

50. CUSTOMER SUPPORT

For pre-order assistance:
Email: contactteethys@gmail.com
Contact: +91 9762080879
Response Window: Within 30 hours on business days
Address: First Floor, Goyal Tower, Rajpur Road, Jakhan, Dehradun, Uttarakhand – 248001, India
Please share:
Order ID + Product Name + Size + Order Date + Active Contact Number

51. CUSTOMER ACKNOWLEDGEMENT

By placing an order for a product clearly labelled as PRE-ORDER / MADE TO ORDER / MADE ON ORDER, the customer acknowledges that:

  • The product is not necessarily available for immediate dispatch

  • The product may require additional manufacturing time

  • The Ready-to-Ship timeline does not apply

  • The timeline displayed on the product page should be reviewed before purchase

  • Production may occur in batches

  • Different sizes or colours may dispatch at different times

  • Courier transit starts only after dispatch

  • Pre-orders cannot normally be cancelled merely because of a change of mind

  • A reasonable production delay may occasionally occur

  • TEETHYS will make reasonable efforts to fulfil the order and communicate material delays

52. CONSUMER RIGHTS

Nothing in this Pre-Order Policy is intended to restrict or remove any non-waivable consumer rights available under applicable Indian law.
Where any part of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.