Terms&Condition | Delivery

Welcome to TEETHYS. By accessing, browsing or purchasing through www.teethyscollection.com, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. BUSINESS INFORMATION

Trade Name: TEETHYS
GSTIN: 05IFJPM0402L1ZH
Registered / GST / Store Address: First Floor, Goyal Tower, Rajpur Road, Jakhan, Dehradun, Uttarakhand – 248001, India
Email: contactteethys@gmail.com
Customer Support: +91 9762080879

2. ELIGIBILITY & ACCOUNT RESPONSIBILITY

Customers must provide accurate, current and complete information while creating an account, placing an order or communicating with TEETHYS. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Please contact TEETHYS immediately if you suspect unauthorized access to your account.

3. USE OF THE WEBSITE

The TEETHYS website and services must only be used for lawful purposes. Customers must not attempt to interfere with website security, misuse the website, conduct fraudulent transactions, infringe intellectual-property rights, impersonate another individual or engage in activity prohibited by applicable law. TEETHYS reserves the right to restrict or suspend access where fraudulent, abusive or unlawful activity is reasonably suspected.

4. PRODUCT INFORMATION

TEETHYS makes reasonable efforts to display product descriptions, measurements, colours, materials, photographs and other product information accurately. Minor variations may occur because of screen settings, lighting, garment washing, dye characteristics, distressing, handcrafted finishing or reasonable manufacturing tolerances. Such minor variations do not automatically constitute a defect. However, products supplied will remain materially consistent with the product description and specifications displayed or agreed at the time of purchase.

5. SIZING

Customers are advised to review the product-specific size chart and measurements before ordering. Fit may vary between different TEETHYS silhouettes and collections. Selecting a particular size does not guarantee identical fit across every product. Eligible size exchanges are governed by the TEETHYS Returns, Refunds, Exchanges & Cancellation Policy.

6. PRICING

All prices displayed on the website are stated in the currency shown at checkout. Prices, promotional offers and discounts may change without prior notice. The price applicable to an order will ordinarily be the price displayed at the time the order is successfully placed, except in cases of obvious technical, typographical or pricing errors. Shipping charges, taxes or other applicable charges will be shown at checkout wherever applicable.

7. ORDERS & ORDER CONFIRMATION

Submitting an order constitutes an offer to purchase the selected product(s). An order is considered accepted once TEETHYS confirms or begins processing the order, subject to payment verification and product availability. TEETHYS may refuse, limit or cancel an order for reasonable grounds including stock unavailability, payment failure, obvious pricing errors, suspected fraud, duplicate orders, delivery restrictions or inability to fulfil the product. If TEETHYS cancels a prepaid order after receiving payment, the applicable amount collected for the cancelled product/order will be refunded.

8. PAYMENT

Available payment options may include UPI, debit card, credit card, payment gateway, wallet, Cash on Delivery, partial payment or other methods displayed at checkout. Payment processing may be performed by third-party payment providers and may also be subject to their applicable terms and security procedures.

9. CASH ON DELIVERY

Cash on Delivery availability depends on pin-code serviceability, product category, order value and checkout availability. TEETHYS may restrict COD for particular orders, products, locations or customers where reasonably necessary to manage repeated refusals, fraudulent orders or delivery risks.

10. READY-TO-SHIP PRODUCTS

Ready-to-Ship products are processed according to the dispatch timeline displayed on the relevant product page or communicated during checkout/order confirmation. Processing or dispatch time is separate from courier transit time.

11. PRE-ORDER PRODUCTS

Any product clearly labelled “PRE-ORDER”, “MADE ON ORDER”, “MADE TO ORDER” or carrying a similar notice in its product title, product description or product page should be treated as a pre-order product.
Pre-order products may take longer than usual to manufacture, process and dispatch compared with Ready-to-Ship products.
The estimated production or dispatch timeline mentioned in the product description at the time of purchase should be reviewed carefully before placing the order.
Pre-order timelines may be longer because of production requirements including fabric or raw-material sourcing, knitting, washing, dyeing, printing, embroidery, finishing, quality checks, manufacturing batches, vendor timelines or unusually high demand.
Where a product is specifically labelled as pre-order in its description, the standard Ready-to-Ship processing timeline does not apply unless explicitly stated otherwise.
Customers placing a pre-order acknowledge that the product may require additional production time before dispatch.
TEETHYS will make reasonable efforts to fulfil the order within the estimated timeline displayed on the product page and communicate material delays where reasonably possible.
Pre-orders cannot normally be cancelled merely because of a change of mind after confirmation. However, this does not exclude remedies available for incorrect, defective, damaged, materially misdescribed, unfulfilled or materially delayed orders where applicable under TEETHYS policies or applicable law.

12. DISPATCH & DELIVERY

Dispatch refers to TEETHYS handing the packed order to the logistics partner. Delivery/transit time begins after dispatch. Once dispatched, customers will receive tracking information through available communication channels. Tracking information may take approximately 24–48 hours after generation to display the first physical courier scan or movement.

13. DOMESTIC DELIVERY

For orders within India, courier transit after dispatch generally takes approximately 3–8 business days, depending on the destination pin code, courier serviceability, weather, holidays, route disruptions and other logistics circumstances.
This 3–8 business-day estimate applies only after dispatch and does not include the production or processing period of a product.
For any product labelled PRE-ORDER in its title or description, the pre-order production/dispatch timeline displayed on that product page must be added before calculating the expected overall delivery period.

14. HIGH ORDER VOLUME

During major drops, restocks, promotional campaigns, sale periods or unusually high order volumes, processing may take longer than usual. TEETHYS will make reasonable efforts to fulfil orders within the timeline displayed for the applicable product and communicate material changes where reasonably possible.

15. TRACKING INFORMATION

A tracking link may be created before a courier completes its first physical scan. Customers are therefore requested to allow normal carrier scanning time after receiving tracking information. Where there is no reasonable movement after the normal scanning period, customers may contact TEETHYS support for assistance.

16. SHIPPING PARTNERS

TEETHYS works with third-party courier and logistics providers for delivery. TEETHYS remains the customer's point of contact regarding the order until successful delivery. Where a shipment is affected by a genuine courier exception, TEETHYS will assist with investigation and an appropriate resolution in accordance with the circumstances, TEETHYS policies and applicable law.

17. LOST OR DAMAGED SHIPMENTS

If a parcel is confirmed as lost, materially damaged or undeliverable following investigation with the logistics provider, TEETHYS may provide an appropriate resolution including replacement, re-dispatch or refund depending on the circumstances and product availability. Customers receiving a materially damaged parcel should contact TEETHYS promptly and provide the Order ID and reasonable photographic/video evidence where available.

18. INCORRECT ADDRESS & FAILED DELIVERY

Customers are responsible for providing a complete and accurate delivery address and active contact information. If delivery fails because of an incorrect or incomplete address supplied by the customer, repeated recipient unavailability, refusal of a valid order or another circumstance attributable to the recipient, additional re-shipping charges may apply. If the delivery failure is attributable to TEETHYS or its fulfilment process, customers will not be charged additional shipping for the corrective shipment.

19. DELIVERY DELAYS

Delivery may occasionally be affected by courier congestion, weather, public holidays, transportation disruption, government restrictions, supply-chain issues or other circumstances. TEETHYS will make reasonable efforts to assist customers with material delays. Where delivery materially exceeds a delivery schedule stated or agreed for the order, the customer's remedies will be determined under the TEETHYS Returns, Refunds, Exchanges & Cancellation Policy and applicable law.
For pre-order products, the applicable delivery expectation must take into account the production/dispatch timeline specifically displayed in the product description before purchase.

20. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, cancellations and refunds are governed by the official TEETHYS Returns, Refunds, Exchanges & Cancellation Policy, which forms part of these Terms. Customers should review that policy before ordering. Nothing in these Terms is intended to remove any consumer right that cannot lawfully be excluded.

21. SALE & FINAL SALE PRODUCTS

A discounted price alone does not automatically make a product Final Sale. Products specifically identified as FINAL SALE before purchase may not qualify for change-of-mind returns or ordinary exchanges unless otherwise stated. This does not prevent assistance where the wrong product is supplied, a verified manufacturing defect exists, the item is materially damaged or misdescribed, or another non-waivable consumer remedy applies.

22. CUSTOM / MADE-TO-ORDER PRODUCTS

Custom, personalized, made-to-order or one-of-one products may not normally be cancelled, exchanged or returned for change of mind once production has started. Customers must verify measurements, size, colours and agreed specifications before confirmation. This limitation does not apply where TEETHYS fails to supply the agreed specification, a verified manufacturing defect exists or another mandatory consumer remedy applies.

23. ORDER MODIFICATIONS

Requests to change an address, product, size, colour or other order detail should be submitted as soon as possible. TEETHYS cannot guarantee modifications after fulfilment, production, packing or dispatch has commenced.

24. INTELLECTUAL PROPERTY

All TEETHYS website content, including trademarks, logos, product designs, graphics, photographs, videos, artwork, text, campaigns, layouts and creative material, is owned by or licensed to TEETHYS and is protected by applicable intellectual-property laws. Such material may not be copied, reproduced, commercially exploited, modified or distributed without prior written permission from TEETHYS.

25. THIRD-PARTY SERVICES & LINKS

The website may contain or use third-party payment services, logistics services, applications, websites or links. TEETHYS does not control independent third-party platforms and their services may be governed by their own terms and privacy practices. Nothing in this section limits TEETHYS' responsibility for obligations that applicable law places directly on TEETHYS in relation to a customer's purchase.

26. WEBSITE AVAILABILITY

TEETHYS does not guarantee uninterrupted or error-free website availability. Maintenance, technical failures, updates or circumstances outside reasonable control may temporarily affect website functionality. TEETHYS may modify, suspend or update website functionality where reasonably necessary.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, TEETHYS will not be liable for indirect, incidental, special or consequential loss resulting solely from use or inability to use the website. Nothing in these Terms excludes or limits liability or consumer remedies that cannot legally be excluded or limited under applicable law.

28. FRAUD & ABUSE

TEETHYS reserves the right to investigate, restrict or cancel transactions reasonably suspected to involve payment fraud, identity misuse, chargeback abuse, repeated fraudulent COD orders, manipulation of promotions or other unlawful or abusive conduct. Any such action will remain subject to applicable law.

29. FORCE MAJEURE

TEETHYS will not be responsible for delay or failure caused by circumstances genuinely beyond its reasonable control, including severe natural events, war, civil disturbance, major strikes, transportation shutdowns, governmental restrictions, significant infrastructure failures, cyber incidents, utility failures or comparable events. TEETHYS will make reasonable efforts to communicate material disruptions and resume fulfilment when reasonably possible.

30. PRIVACY

Personal information collected through the website is processed in accordance with the TEETHYS Privacy Policy and applicable privacy requirements. Customers should review the Privacy Policy for information concerning collection, use and handling of personal information.

31. CHANGES TO THESE TERMS

TEETHYS may update these Terms from time to time to reflect operational, legal, regulatory or service changes. Updated Terms will be published on the website with an updated effective date. Changes will apply prospectively except where applicable law requires otherwise.

32. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India. Subject to applicable consumer-protection laws and any statutory jurisdiction available to consumers, disputes relating to these Terms or purchases from TEETHYS will be subject to the jurisdiction of competent courts and authorities in accordance with applicable Indian law.

33. CUSTOMER SUPPORT

For questions regarding orders, delivery, products, returns or these Terms:
📩 Email: contactteethys@gmail.com
📞 Contact: +91 9762080879
🕒 Response Window: Within 30 hours on business days
📍 Address: First Floor, Goyal Tower, Rajpur Road, Jakhan, Dehradun, Uttarakhand – 248001, India

34. ACCEPTANCE

By accessing the TEETHYS website or completing a purchase, you confirm that you have read and agree to these Terms & Conditions together with the applicable Shipping, Privacy, Pre-Order and Returns/Refunds/Exchange policies available on the website.