Terms, Returns & Refunds

At TEETHYS, we want our refund and cancellation process to be clear before you place an order. Because TEETHYS sells a combination of Ready-to-Ship, Pre-Order, Made-to-Order, limited-production, discounted and custom products, the resolution available may depend on the type of product purchased and the reason for the request.
Please read this policy together with the product description, Pre-Order Policy, Exchange & Return Policy and Shipping & Delivery Policy.
Nothing in this policy is intended to remove or restrict any consumer right that cannot legally be excluded under applicable Indian law.

1. DEFINITIONS

For this policy:
Ready-to-Ship Product means a product not specifically identified as Pre-Order, Made-to-Order or Made-on-Order.
Pre-Order Product means a product clearly identified through wording including PRE-ORDER, MADE TO ORDER, MADE ON ORDER, PRODUCTION ORDER, DISPATCH IN X DAYS/WEEKS or similar wording on its product page.
Store Credit means an approved credit issued by TEETHYS that may be used for a future eligible purchase from the official TEETHYS website.
Refund means an approved monetary amount returned through the original payment method or another verified payment route where required.
RTO means Return to Origin, where an undelivered parcel is being returned by the courier to TEETHYS.
QC means Quality Check, conducted after a returned, exchanged or RTO parcel reaches TEETHYS where applicable.

2. GENERAL REFUND PRINCIPLE

TEETHYS does not operate a general “change your mind and receive a cash refund” policy.
A cash refund will not ordinarily be provided simply because:

The customer changed their mind
The customer no longer wants the product
The customer selected the wrong size
The customer dislikes the fit
The customer prefers another colour
The customer has changed their personal preference
The product is no longer required for an event
The customer purchased an alternative product elsewhere
The customer failed to review the size chart
The customer failed to review a clearly displayed Pre-Order notice
Eligible size exchanges, Store Credit or another resolution may be available depending on the product and circumstances.
This rule does not apply where a refund or other remedy is required because of a verified TEETHYS-side issue or applicable law.

3. READY-TO-SHIP ORDER CANCELLATION

Customers should contact TEETHYS as quickly as possible if they wish to cancel a Ready-to-Ship order.
A cancellation request may be approved if:

The order has not entered fulfilment
Packing has not commenced
The shipping label has not been processed
The order has not been handed to the courier
Operationally, the cancellation can still be stopped
Cancellation is not guaranteed once processing or fulfilment has commenced.
If an eligible prepaid Ready-to-Ship order is successfully cancelled before fulfilment and a monetary refund is approved, the applicable refund will be processed according to this policy.

4. CANCELLATION AFTER DISPATCH

Once an order has been dispatched, cancellation may no longer be operationally possible.
Customers should not refuse a valid shipment merely as a method of cancelling an order.
If a dispatched order is refused and becomes RTO, the RTO process in this policy will apply.
Where the refusal is attributable to the customer, shipping/re-shipping costs may apply and original logistics charges already incurred may be considered when determining any discretionary resolution, subject to applicable law.

5. PRE-ORDER PRODUCTS

Products clearly labelled PRE-ORDER / MADE TO ORDER / MADE ON ORDER / PRODUCTION ORDER are manufactured, reserved, sourced or allocated against confirmed demand.
They may take longer than usual to manufacture, process and dispatch compared with standard Ready-to-Ship products.
Customers must carefully review the Pre-Order label, product description and stated production/dispatch timeline before ordering.
The standard Ready-to-Ship timeline does not apply to an item clearly labelled Pre-Order.

6. PRE-ORDER CANCELLATION

Once a Pre-Order has been confirmed, reserved, allocated or entered production, it cannot ordinarily be cancelled for a cash refund because of a customer-side reason.
Customer-side reasons include:

Change of mind
Product no longer required
Incorrect size selected by customer
Fit preference
Colour preference
Personal circumstances
Travel plans
Event/date requirements
Customer purchasing another product elsewhere
Customer no longer wishing to wait within the disclosed production timeline
Customer failing to read the Pre-Order notice
Customer failing to review the production/dispatch timeline before ordering

7. PRE-ORDER CANCELLATION = STORE CREDIT

Where TEETHYS voluntarily approves a customer-requested cancellation of a Pre-Order for a customer-side reason, the approved value will ordinarily be issued as TEETHYS STORE CREDIT instead of a cash refund.
This is because Pre-Order products may already have been:

Reserved
Allocated
Put into production
Included in a manufacturing batch
Fabricated specifically against demand
Subject to vendor commitments
Subject to raw-material commitments
A customer should therefore place a Pre-Order only when comfortable with the product and disclosed timeline.

8. PRE-ORDER STORE CREDIT AMOUNT

Where Store Credit is approved, the applicable value will be confirmed by the TEETHYS support team.
The value may take into consideration:

Amount actually paid for the applicable product
Discounts used
Promotional adjustments
Cancelled item value
Any other amount legitimately applicable to the particular order
TEETHYS will not issue Store Credit exceeding the amount actually attributable to the approved product/order.

9. STORE CREDIT TERMS

Unless otherwise expressly communicated, TEETHYS Store Credit:

May be used toward another eligible purchase on the official TEETHYS website
Cannot ordinarily be withdrawn as cash
Cannot ordinarily be transferred to a bank account or UPI
Cannot ordinarily be sold or exchanged for money
Cannot ordinarily be transferred to another customer
May be subject to a communicated validity period
Must be used through the redemption method communicated by TEETHYS
Store Credit is separate from any monetary refund that TEETHYS is legally required to provide.

10. WHEN STORE CREDIT WILL NOT REPLACE A REQUIRED MONETARY REFUND

TEETHYS will not use Store Credit to avoid a monetary refund where a monetary refund or other statutory remedy is required under applicable law.
A monetary refund or another appropriate remedy may apply where:

TEETHYS is unable to fulfil the paid order
A materially defective product is supplied
The incorrect product is supplied
The incorrect ordered variant is supplied
The product is materially damaged before/during delivery
The supplied product is materially different from what was advertised or agreed
Goods are otherwise deficient as recognised under applicable law
A delivery materially exceeds the stated delivery schedule in circumstances where the applicable legal exception does not apply
TEETHYS expressly approves a monetary refund
Another non-waivable legal refund entitlement applies
Each case may require reasonable verification before the resolution is processed.

11. MATERIAL PRE-ORDER DELAYS

Pre-Order products involve production rather than immediate warehouse dispatch.
A delay within the clearly disclosed production/dispatch window does not by itself create a customer-side cash refund entitlement.
If a Pre-Order experiences a material delay beyond the stated or subsequently communicated fulfilment schedule, customers may contact TEETHYS for review.
Depending on the circumstances and applicable rights, TEETHYS may provide:

Updated production timeline
Priority fulfilment
Product substitution
Size/colour change
Store Credit
Cancellation
Monetary refund where applicable

12. PRODUCTION DELAYS

Pre-Order production may be affected by:

Raw-material shortages
Fabric shortage
Vendor delays
Fabric rejection
Manufacturing failure
Knitting/weaving delays
Dyeing issues
Washing issues
Printing problems
Embroidery delays
Hardware shortages
Production capacity
Labour interruptions
QC rejection
Reproduction of failed pieces
Transportation issues
Public holidays
Severe weather
Force majeure circumstances
Where a unit fails QC, TEETHYS may reproduce or correct the unit rather than knowingly dispatch a substandard product.

13. WRONG PRODUCT RECEIVED

If TEETHYS sends a product materially different from the confirmed order, please contact support promptly, preferably within 3 calendar days after confirmed delivery.
Please provide:
Order ID + Ordered Product + Received Product + Size/Variant + Clear Photos/Video
After verification, TEETHYS will provide an appropriate remedy, which may include:

Correct replacement
Exchange
Return and monetary refund
depending on the customer's applicable rights and circumstances.
Corrective shipping costs attributable to a verified TEETHYS error will be borne by TEETHYS.

14. WRONG SIZE SENT BY TEETHYS

If the customer ordered one size and TEETHYS delivers another size, this will be treated differently from a customer selecting the wrong size themselves.
For example:
Ordered: M
Delivered: L
Once verified, TEETHYS will provide the appropriate corrective resolution without charging the customer for a TEETHYS-side sizing error.

15. CUSTOMER SELECTED WRONG SIZE

Where TEETHYS correctly delivered the size ordered but the customer selected the wrong size, this is considered a customer-requested size exchange, not a brand error.
Eligible products may be exchanged according to the TEETHYS Exchange & Return Policy.
A reverse-logistics/exchange fee may apply.
A customer-selected incorrect size does not ordinarily qualify for a cash refund.
For eligible Pre-Orders where an exchange cannot be fulfilled, TEETHYS may offer Store Credit where appropriate.

16. DEFECTIVE PRODUCT

If the product arrives with a material manufacturing defect, contact TEETHYS promptly, preferably within 3 calendar days of delivery.
Provide:

Order ID
Product name
Size
Description of defect
Clear photographs
Video where reasonably required
TEETHYS may request the product to be returned for inspection.
After verification, an appropriate remedy may include:
Repair where suitable and accepted
Replacement
Exchange
Monetary refund
depending on the nature of the defect, applicable law and customer entitlement.

17. DAMAGED PRODUCT

If the product or parcel arrives materially damaged, contact TEETHYS promptly.
Customers should retain:

Product
Tags
Packaging
Courier packaging where reasonably possible
and provide photographs/video showing the issue.
TEETHYS may raise a courier investigation where transit damage is suspected.
Once verified, TEETHYS will provide the appropriate remedy.

18. PRODUCT NOT AS ADVERTISED

A customer should contact TEETHYS where the delivered product is materially different from the characteristics, features or specifications advertised or agreed at purchase.
This does not include minor reasonable variations caused by:

Device screens
Photography lighting
Washing
Dyeing
Distressing
Handmade finishing
Reasonable manufacturing tolerances
A material misdescription will be handled separately from ordinary preference-based dissatisfaction.

19. COLOUR / WASH VARIATION

TEETHYS products may use custom:

Washing
Dyeing
Pigment processes
Mineral washing
Distressing
Printing
Leather treatment
Hand finishing
Minor variation in:
Shade
Wash
Texture
Dye depth
Distressing
Print positioning
does not automatically qualify for a refund.
However, the product must remain materially consistent with the advertised design and characteristics.

20. WASH-CARE DAMAGE

Refunds will not ordinarily be approved for damage caused after delivery because of:

Incorrect washing
Bleach
Harsh chemicals
Excess heat
Improper drying
Dye-transfer caused by incorrect washing
Failure to follow care instructions
Customer misuse
Alteration
Intentional damage
This does not affect claims involving a genuine manufacturing defect existing at delivery.

21. RETURN BEFORE REFUND

Where a return is required as part of an approved refund, replacement or defect claim, TEETHYS may require the product to physically return before the final resolution is processed.
The customer should not independently courier the item without receiving return instructions.
Unauthorised returns may be delayed because the warehouse may not be able to associate the parcel with the correct order.

22. QUALITY CHECK BEFORE REFUND

Where applicable, returned products undergo Quality Check (QC) after reaching TEETHYS.
QC may verify:

Correct product
Correct returned quantity
Product condition
Tags
Reported defect
Signs of use
Alteration
Damage
Return contents
Where a customer-side return fails QC because of wear, misuse, alteration or another condition inconsistent with the approved return, TEETHYS may reject the discretionary return.
This QC process will not be used to improperly deny a verified defect or mandatory consumer remedy.

23. REFUND PROCESSING AFTER QC

Where a return is required, the refund processing timeline ordinarily begins after:

The parcel reaches TEETHYS
The parcel is identified against the order
QC/verification is completed
The refund is approved
Once approved, TEETHYS will initiate the applicable monetary refund within the communicated processing timeline.

24. PREPAID ORDER REFUNDS

Where a monetary refund is approved for a prepaid order, TEETHYS will ordinarily process the refund through:

Original payment method; or
Another appropriate verified method where the original route is unavailable
The refund may not appear immediately after TEETHYS initiates it because banks, card networks, UPI providers and payment gateways may require additional processing time.

25. COD ORDER REFUNDS

Cash-on-Delivery transactions cannot generally be physically reversed through the original cash transaction.
Where a monetary refund is approved for a COD order, TEETHYS may request:

Verified UPI ID
Verified bank details
Account holder information
Other information reasonably necessary to process the refund
Customers must provide accurate information.
TEETHYS will not be responsible for delays caused by incorrect refund details supplied by the customer.

26. PARTIAL-PREPAID ORDER REFUNDS

Where an order was partially prepaid and a monetary refund is approved, TEETHYS will determine the applicable refundable amount based on:

Amount actually collected
Order status
Payment already made
Relevant product value
Applicable resolution
The advance payment will not automatically be treated as refundable merely because a customer refuses delivery or changes their mind.

27. DUPLICATE PAYMENT

If a customer is charged twice for the same successful transaction, contact TEETHYS with:

Order ID
Payment references
Transaction screenshot
Bank/payment confirmation
After payment verification, any confirmed excess payment will be refunded to the appropriate payment method.

28. PAYMENT SUCCESSFUL BUT ORDER FAILED

If payment has been debited but no valid order is created, customers should first check whether the payment provider automatically reverses the transaction.
Where TEETHYS has actually received the amount and no valid order exists, the payment will be reconciled and an appropriate refund processed after verification.

29. ORDER CANCELLED BY TEETHYS

TEETHYS may cancel an order for legitimate reasons including:

Product unavailable
Production cannot be completed
Payment verification failure
Duplicate order
Obvious pricing error
Suspected fraud
Delivery restrictions
Technical issue
Inability to fulfil the order
Where TEETHYS cancels a paid order and the product will not be supplied, the applicable collected amount will be refunded where required.

30. RTO — RETURN TO ORIGIN

Where an order becomes RTO, it must physically travel back through the courier network to TEETHYS.
An RTO tracking status does not mean that TEETHYS has already received the parcel.
No replacement/re-dispatch can be processed while the original RTO parcel is still travelling back to TEETHYS.

31. RTO RECEIPT & QC

Once the RTO parcel has been physically delivered back to TEETHYS:

Warehouse receipt is confirmed
Parcel contents are identified
Product undergoes QC
Order/customer details are verified
Only after successful RTO receipt and QC can a fresh dispatch/re-dispatch be processed.

32. RTO DOES NOT AUTOMATICALLY MEAN REFUND

An order becoming RTO does not automatically cancel the order or create an automatic cash refund.
Where the order is still valid, TEETHYS may arrange a re-dispatch after:

RTO receipt
QC
Address confirmation
Contact verification
Applicable re-shipping payment

33. CUSTOMER-CAUSED RTO

Where RTO results from:

Incorrect address
Incomplete address
Invalid contact number
Customer unavailability
Refused delivery
COD refusal
Repeated failed delivery attempts attributable to recipient
TEETHYS may require applicable re-shipping charges before processing another dispatch.

34. PRE-ORDER RTO & STORE CREDIT

Where a Pre-Order becomes RTO, the customer cannot ordinarily convert the shipment into an immediate cash refund simply because it has returned or is returning.
The parcel must first reach TEETHYS and complete QC.
If the customer then requests cancellation for a customer-side reason and TEETHYS approves the cancellation, the applicable approved amount will ordinarily be issued as TEETHYS Store Credit, subject to applicable law.

35. COURIER-CAUSED RTO

Where RTO results from a verified courier issue outside the customer's reasonable control, TEETHYS will review the shipment and arrange an appropriate corrective resolution.
The customer will not be unfairly charged corrective re-shipping costs for a verified logistics failure not attributable to them.

36. LOST IN TRANSIT

Where a parcel appears lost, TEETHYS may need to complete a courier investigation before confirming the final resolution.
A parcel will not necessarily be treated as permanently lost simply because tracking has temporarily stopped.
Once the loss is reasonably confirmed, TEETHYS may provide:

Re-dispatch
Replacement
Monetary refund
depending on stock, circumstances and applicable entitlement.

37. DELIVERED STATUS BUT CUSTOMER HAS NOT RECEIVED PARCEL

Where courier tracking displays DELIVERED but the customer reports non-receipt, TEETHYS may request a Proof of Delivery investigation from the courier.
A refund or replacement may be held until reasonable investigation has been completed.
Customers should report such cases promptly.

38. EXCHANGE VS REFUND

An exchange and a refund are separate resolutions.
Where an eligible customer simply requires a different size, TEETHYS will ordinarily process the matter as an exchange rather than a cash refund.
Where an exchange size for an eligible Pre-Order is unavailable, TEETHYS may offer:

Another size
Another eligible product
Store Credit
unless another remedy is required.

39. EXCHANGE FEES

Customer-requested exchanges may carry a reverse-logistics/exchange charge.
Such charges cover logistics associated with:

Reverse pickup
Return shipment
Processing
Re-shipment
No such corrective fee will ordinarily be charged where TEETHYS has verified that it sent the wrong product or wrong ordered size.

40. EXCHANGE FEE REFUNDS

Where an exchange/reverse-logistics service has already been initiated or used, the associated service/logistics charge may not ordinarily be refundable solely because the customer subsequently changes their mind.
This does not apply where the charge itself was incorrectly collected or where applicable law requires otherwise.

41. SHIPPING CHARGES

Original shipping charges may not ordinarily be refundable for a customer-requested cancellation, return or exchange where the shipping service has already been performed.
Where TEETHYS has made a verified fulfilment error or applicable law requires otherwise, shipping charges associated with the affected resolution will be handled appropriately.

42. DISCOUNTED ORDERS

Where a product was purchased using:

Discount code
Sale discount
Promotional offer
Bundle pricing
the refund or Store Credit will be based on the actual attributable price paid, not the product's later or full retail price.

43. PARTIAL ORDER REFUNDS

Where only part of an order qualifies for refund, the refundable amount will generally be calculated using the amount attributable to the affected item after:

Product-level discounts
Order-level discount allocation
Promotional adjustments
where applicable.
The customer will not receive more than the amount actually paid and attributable to the refunded portion.

44. BUNDLE / MULTI-BUY PROMOTIONS

Where a refund changes eligibility for a bundle or multi-buy promotion, TEETHYS may reasonably recalculate the retained items according to the terms of the original promotion before determining the final refundable amount, where this was clearly part of the applicable offer.

45. FREE GIFTS

Where a refund relates to an order that included a free promotional gift conditional on the qualifying purchase, TEETHYS may request the unused free gift to be returned with the qualifying product where reasonably applicable.
If the promotional conditions no longer remain satisfied after a discretionary return, the value of an unreturned promotional gift may be considered when calculating the discretionary resolution, where clearly communicated and legally permitted.

46. GIFT CARDS / STORE CREDIT PURCHASES

Gift cards and issued Store Credit are not ordinarily redeemable for cash except where required by applicable law.
Where a purchase paid using Store Credit qualifies for cancellation or refund, the amount originally paid using Store Credit may ordinarily be restored as Store Credit, while any separately refundable cash-paid component will be handled according to the original payment method and applicable entitlement.

47. REFUND TO ORIGINAL PAYMENT METHOD

Where possible, monetary refunds will be made to the original payment route.
Customers ordinarily cannot request that a prepaid card/payment refund be sent to an unrelated third-party account solely for convenience.
Where the original method cannot receive a refund, TEETHYS may request an appropriate verified alternative.

48. REFUND TIMELINE

After the refund has been approved and all required verification/QC has been completed, TEETHYS aims to initiate the approved monetary refund within approximately 7–10 business days.
Once initiated, the customer's bank/payment gateway may require additional time to reflect the amount.
A refund will not be considered delayed solely because the bank or payment provider has not yet posted a refund that TEETHYS has already successfully initiated.

49. STORE CREDIT PROCESSING

Approved Store Credit may be issued after the applicable:

Cancellation approval
Product receipt
QC
Order verification
depending on the nature of the case.
Customers will receive instructions regarding how the credit can be redeemed.

50. REFUND STATUS

For an approved refund enquiry, customers should contact support with:
Order ID + Refund Approval Reference/Context + Payment Method + Active Contact Number
Customers should avoid submitting repeated duplicate requests across multiple channels as this may make case tracking more difficult.

51. REFUND FRAUD & ABUSE

TEETHYS may investigate suspicious refund activity, including:

False defect claims
False missing-item claims
Product substitution
Returning a different item
Intentional damage
Fake photographs
Altered evidence
Wardrobing
Repeated abusive refund behaviour
Fraudulent payment disputes
Where reasonable evidence supports abuse or fraud, TEETHYS may reject discretionary claims and take appropriate lawful action.
This will not be used to deny genuine consumer complaints.

52. CHARGEBACKS

Customers are encouraged to contact TEETHYS first where there is a legitimate order issue so the support team has an opportunity to resolve it.
A chargeback should not be used to intentionally obtain both:

The product; and
The purchase amount
Submitting knowingly false information to a bank/payment provider may be treated as suspected fraudulent activity.
Nothing here prevents a customer from exercising a legitimate right to dispute an unauthorized or genuinely disputed payment.

53. SOCIAL MEDIA COMMUNICATION

Instagram comments, public story mentions or DMs do not automatically constitute a formally approved refund.
A refund is considered approved when TEETHYS support confirms the applicable resolution through an authorized support channel.
Customers should provide their Order ID when contacting TEETHYS.

54. CUSTOMER SUPPORT VERIFICATION

For security, TEETHYS may reasonably verify:

Order ID
Registered name
Registered phone number
Registered email
Delivery address
Payment reference
before discussing or processing sensitive refund information.

55. REFUND INFORMATION SECURITY

Customers must never send:

OTP
Card PIN
CVV
Internet banking password
TEETHYS does not require these credentials to process a legitimate refund.
For COD refunds, only the information reasonably required to transfer the approved amount should be provided.

56. BUSINESS DAYS

Unless otherwise stated, business days exclude Sundays and applicable public/operational holidays.

57. FORCE MAJEURE

Production or delivery may occasionally be affected by circumstances genuinely outside TEETHYS' reasonable control, including severe weather, natural disasters, major transportation shutdowns, strikes, government restrictions, infrastructure failures, civil disturbance or comparable extraordinary events.
Applicable cases will be handled according to the circumstances and applicable law.

58. POLICY RELATIONSHIP

This Refund Policy should be read together with:

Exchange & Return Policy
Pre-Order Policy
Shipping & Delivery Policy
Terms & Conditions
Privacy Policy
Where another TEETHYS page mentions refunds, it should link back to this policy instead of creating a contradictory refund rule.

59. CUSTOMER SUPPORT

For cancellations, Store Credit, refunds, exchanges or payment-related concerns:
Email: contactteethys@gmail.com
Contact: +91 9762080879
Response Window: Within 30 hours on business days
Please provide:
Order ID + Product Name + Size + Reason + Payment Method + Active Contact Number
For damaged, defective or incorrect-product claims, attach clear photographs/video where reasonably possible.

60. BUSINESS INFORMATION

Trade Name: TEETHYS
Legal Name: Yash Maheshwari
GSTIN: 05IFJPM0402L1ZH
Address: First Floor, Goyal Tower, Rajpur Road, Jakhan, Dehradun, Uttarakhand – 248001, India

61. FINAL PRE-ORDER REFUND SUMMARY

For clarity:
CUSTOMER-SIDE PRE-ORDER CANCELLATION APPROVED BY TEETHYS → STORE CREDIT
This includes ordinary change of mind, personal preference, customer-selected sizing issues, event/travel requirements or cancellation while still within the clearly disclosed Pre-Order production timeline.
TEETHYS-SIDE / QUALIFYING ISSUE → APPROPRIATE REMEDY
Where TEETHYS cannot fulfil the order, supplies a materially defective/incorrect/misdescribed product, or another monetary refund right applies, the resolution may include replacement, exchange, cancellation or a monetary refund where applicable.
RTO PRE-ORDER → FIRST RETURN TO WAREHOUSE + QC
An RTO parcel must first physically reach TEETHYS and successfully complete QC before re-dispatch or the applicable final resolution can be processed.
SIZE EXCHANGE → SUBJECT TO ELIGIBILITY & STOCK
If a requested Pre-Order replacement size is unavailable, TEETHYS may offer another product/size or Store Credit, except where another remedy is required.

62. CONSUMER RIGHTS

Nothing in this policy is intended to waive, restrict or replace any non-waivable consumer right under applicable Indian law.
Where a provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

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